Customer Service Representative I - Casegoods
Comfort starts with our 13,000
team members across the globe, who are transforming the power of comfort every day.
Our employees have the power to change lives, in our homes, work and communities.
We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORTJob
Summary:
JOB
Summary:
The Customer Service Representative provides effective customer service by establishing a working relationship with customers throughcommunication via email, telephone, and Quiq texting.
Customer Service Representatives work effectively with team members and use excellent, in depth knowledge of company products and programs to assist consumers, dealers, and sales representatives.
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
Provides timely and accurate information to customers regarding order statuses and product knowledge requests, including prices, delivery dates, order changes, etc.
Maintains a high level of professional care while demonstrating a friendly cooperative attitude.
Inside contacts include working with other departments (Collateral, Credit, Quality Control, Engineering, Shipping, and Sales Management) to ensure the timely processing of customer orders and inquiries.
Maintain accessible and accurate record keeping regarding customer contacts and actions taken.
Order entry for Hammary, American Drew, & Kincaid including parts and sales aides.
Scanning for reference.
Advise management of critical issues as they arise (Ex.
repetitive quality problems, stock availability, etc.
).
SCOPE & IMPACT:
Providing professional interactions with customers/dealers via phone, Quip texting and email communications ensures positive relationships are formed which creates repeat business with those customers/dealers and word of mouth referrals which attract new customers/dealers.
Product knowledge ensures orders are entered correctly to avoid loss of revenue.
MINIMUM REQUIREMENTS:
High school diploma with 0-2 years of related experience or equivalent.
PREFERRED REQUIREMENTS:
Excellent verbal and written communication skills Excellent customer service - friendly, courteous, empathetic and helpful, interpersonal skills and telephone etiquette Strong attention to detail and organizational skills Proficiency in Microsoft Office products including Outlook, Excel and Word Ability to navigate through multiple web browsers, windows and systems SUPERVISORY
Responsibilities:
NonePHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands.
CORE ATTRIBUTES:
Communicate TransparentlyLead the Team Impact and Influence Deliver ResultsCoach and Develop At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Work Shift:
First Shift (United States of America) Recommended Skills Attention To Detail Communication Coordinating Courtesy Customer Service Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
team members across the globe, who are transforming the power of comfort every day.
Our employees have the power to change lives, in our homes, work and communities.
We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORTJob
Summary:
JOB
Summary:
The Customer Service Representative provides effective customer service by establishing a working relationship with customers throughcommunication via email, telephone, and Quiq texting.
Customer Service Representatives work effectively with team members and use excellent, in depth knowledge of company products and programs to assist consumers, dealers, and sales representatives.
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
Provides timely and accurate information to customers regarding order statuses and product knowledge requests, including prices, delivery dates, order changes, etc.
Maintains a high level of professional care while demonstrating a friendly cooperative attitude.
Inside contacts include working with other departments (Collateral, Credit, Quality Control, Engineering, Shipping, and Sales Management) to ensure the timely processing of customer orders and inquiries.
Maintain accessible and accurate record keeping regarding customer contacts and actions taken.
Order entry for Hammary, American Drew, & Kincaid including parts and sales aides.
Scanning for reference.
Advise management of critical issues as they arise (Ex.
repetitive quality problems, stock availability, etc.
).
SCOPE & IMPACT:
Providing professional interactions with customers/dealers via phone, Quip texting and email communications ensures positive relationships are formed which creates repeat business with those customers/dealers and word of mouth referrals which attract new customers/dealers.
Product knowledge ensures orders are entered correctly to avoid loss of revenue.
MINIMUM REQUIREMENTS:
High school diploma with 0-2 years of related experience or equivalent.
PREFERRED REQUIREMENTS:
Excellent verbal and written communication skills Excellent customer service - friendly, courteous, empathetic and helpful, interpersonal skills and telephone etiquette Strong attention to detail and organizational skills Proficiency in Microsoft Office products including Outlook, Excel and Word Ability to navigate through multiple web browsers, windows and systems SUPERVISORY
Responsibilities:
NonePHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands.
CORE ATTRIBUTES:
Communicate TransparentlyLead the Team Impact and Influence Deliver ResultsCoach and Develop At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Work Shift:
First Shift (United States of America) Recommended Skills Attention To Detail Communication Coordinating Courtesy Customer Service Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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